Our Physical Therapists
Trust Your Recovery and Rehabilitation to the Hands of Experience
Paula K. Dillon Mays founded one of Washington’s first woman-owned physical therapy practices more than 28 years ago. Since then, Paula has combined her own experience and capabilities with those of her team of therapists to provide the highest standard of physical therapy. Today at Paula Dillon Mays Therapy Clinics, we are proud to be known as much for our longevity and experience as for our know-how, skill, and results.
Owner / Director of Physical Therapy
"While my areas of special focus are manual therapy and orthopedics, I enjoy treating a wide variety of conditions... and people. I enjoy working with my hands, but I most enjoy helping others. It’s as rewarding as it is interesting."
- Bachelor of Science: Human Biology, Eastern Washington University, Cheney, WA
- Master of Physical Therapy: Eastern Washington University, Cheney, WA
"My path towards physical therapy started with a back injury during a baseball game and re-injury from wildland firefighting. After unsuccessful self-management and other treatments, I stumbled upon physical therapy, which gave me lasting relief. This excited me so much that I decided to look into physical therapy as a career. I started shadowing a local PT in Oregon and was inspired by observing all the positive results.
I enjoy working with patients to educate them on what is happening in their body, and using this to guide treatments towards their personal goals. I utilize a variety of treatments including soft tissue mobilization, myofascial and trigger point release, taping, and personalized exercises with emphasis on correct technique.
In my spare time, I enjoy playing a variety of sports, competing in Spartan obstacle course races, country swing dancing, hiking, camping, and searching for the perfect sunset."
- Doctorate of Physical Therapy from Eastern Washington University – 2017
- Bachelor of Science in Human Physiology from University of Oregon - 2014
Jennifer was born in Seattle, WA as the oldest of 4 girls. But that doesn’t mean she is a girly-girl. Her love of sports made up for the son that her father never had. She was a 3-sport letter winner in High School and continued to play both basketball and volleyball at the collegiate level. She attended the University of Mary in Bismarck, ND to earn her Bachelor’s Degree in Rehabilitative Care in 1998 and her Master’s Degree of Physical Therapy in 1999, both with honors. 1999 was an eventful year as she married her college sweetheart, Duster, that August. Their beautiful and intelligent daughter Mikayla was born in 2002 and their funny and athletic son Jayden was born in 2004. She moved to Post Falls, ID in 2006 to enjoy the vast outdoor opportunities that North Idaho has to offer.Jennifer is excited to use her knowledge of Fascial Strain Counterstrain to help her patients. She has extensive lymphedema training in the German Vodder, Autralian Casley-Smith, and the French Leduc treatment methods. She has a true heart for those that have battled or who are battling cancer. She also enjoys treating patients with orthopedic, sports, low back, MVA, and neck injuries. She entered the Physical Therapy profession to improve the quality of patients’ lives and to get them back to living an active lifestyle. Rumor has it that she has a pretty good sense of humor too! Jennifer is very involved in our community. She has been coaching youth sports since 2006 and has been a Girl Scout leader since 2007. Her favorite family activities are hunting, hiking, boating, camping, paddle boarding and backpacking. She may be a little adventurous too, as most family vacations include zip lining or repelling off waterfalls. She feels so blessed to be part of the Valley Physical Therapy Team!
"In high school, I sustained full thickness tears of my MCL, PCL, ACL, and meniscus in a skiing accident and also was hit by a driver who ran a red light. I underwent reconstructive surgery for my knee and participated in substantial amounts of physical therapy after each accident. I was greatly helped by my physical therapist and I chose to commit my career to helping people the way I was helped.
I attended Eastern Washington University for my undergraduate studies in the honors program and earned a bachelor's degree in exercise science with a minor in psychology, graduating magna cum laude and with the highest designation of Honors Val Ad Maxima. I then also attended EWU for my DPT program graduating in 2017. I worked as an aide at the PDM clinics and organized the hippotherapy program for 2 years during my undergraduate studies.
I have 4 children and a beautiful wife with whom I enjoy living an active outdoor lifestyle. When not treating patients I can often be found in the outdoors hiking, camping, skiing, hunting, fishing, playing disc golf or volunteering, leading students at our local church.
I believe patient education is of the utmost importance and feel as though the most important part of my job is helping you to understand what is going on with your body and what steps you can personally take to correct it. I enjoy working with patients of all kinds, but I especially enjoy helping people to feel and perform better through various manual therapies. Therapies I utilize include myofascial release, various massage techniques, instrument assisted soft tissue mobilization, and kinesiotaping. I am a STMT (soft tissue manual therapy) certified therapist with specific post graduate training in these areas.
I look forward to the opportunity to work with you, and to be part of your process to returning to the things you want and need to do!"
- Doctorate of Physical Therapy from Eastern Washington University - 2017
- Bachelor of Science in Exercise Science Pre-PT from Eastern Washington University - 2013
"I am an outgoing and enthusiastic physical therapist in Spokane, WA. I was born in Utah, raised in Guam, and grew up in Spokane Valley. I played collegiate baseball in Tacoma, WA and served as a missionary for the Church of Jesus Christ of Latter Day Saints in the southernmost region of Texas. Through early life experiences, I developed a sense of diversity, picked up the Spanish language, and began to truly love helping people. I went on to get my bachelor’s degree in Exercise Science from Eastern Washington University, and my love for sports and health led me to the profession of physical therapy. I received my DPT from Midwestern University in Glendale, AZ, where I finished in the top 3 of my class. Following my missionary service, I married the love of my life and now have 3 beautiful and energetic boys. When I am not in the clinic or on the field/court playing a sport of my own, I am chasing my little ones around playing games, Legos and wrestling.
I am currently a supervising/managing therapist in a private practice outpatient clinic (PT North) where I enjoy detecting and solving patient’s orthopedic problems with hands-on therapy and highly personalized care.
I love treating the whole body, but especially shoulders, necks, and low back using a balance of manual therapy, therapeutic exercise, and modalities for a more well-rounded treatment approach."
- Doctorate of Physical Therapy from Midwestern University - 2015
- Bachelor of Science in Exercise Science from Eastern Washington University - 2012
"Being raised by two physical therapists certainly influenced my decision to go into the health field. Some of my earliest memories are running around the physical therapy clinic. Seeing the fulfillment my parents received helping their patient’s reach their full potential showed me how gratifying a career in physical therapy could be.
I spent eight years (2005-2013) flying helicopters in the Army before I decided on the career change to physical therapy. I graduated with a Doctorate in Physical Therapy from Loma Linda University in 2018. After that, my wife and I moved to Spokane and fell in love with the area. Our son was born March 14, 2019 and is growing bigger every day. In my free time, I enjoy camping, hiking, paddle boarding, mountain biking, and skiing.
My professional experience includes geriatrics, vestibular rehab, and outpatient orthopedic physical therapy. I have also completed multiple affiliations working with our Veterans in the Veterans Health Administration. I joined the Paula Dillon Mays Physical Therapy team September 2018. I love educating patients on their conditions and collaborating with them to develop a personalized plan of care to achieve their goals."
- Doctorate of Physical Therapy from Loma Linda University – 2018
- Veterans Health Administration
"After nearly 40 years as a physical therapist, my interests and capabilities are broad. I have special training and long experience in caring for the elderly. Yet, I’m equally capable and interested in rehabilitation for all types of patients, injuries, and conditions, especially for evaluation and treatment of the lower extremities, shoulders, and the post-surgical patient. When I am not working, I enjoy gardening, seed saving, hiking, backpacking, biking, reading, drawing, painting, natural history, science fiction and philately."
- Bachelor of Science in Physical Therapy from State University of New York
- American Physical Therapy Association
- Adjunct Faculty: Physical Therapy Program, Eastern Washington University, Spokane, WA, 1986-2000
- Clinical Instructor: Physical Therapy Program, University of Montana, Missoula, MT, 1983-1989, 2007
- Clinical Instructor: Physical Therapy Program, Eastern Washington University, Spokane, WA, 1983-1989
- Clinical Instructor: Physical Therapy Program, University of Puget Sound, Tacoma, WA, 1983-1989
- Clinical Instructor: Physical Therapy Program, University of Utah, Salt Lake City, UT, 1983-1989
- Clinical Instructor: Physical Therapy Program, St. Louis University, St. Louis, MO, 1983-1989
- Clinical Instructor: Physical Therapy Program, University of New Mexico, Albuquerque, NM, 1980-1983
- Director of Physical Therapy at Memorial General Hospital, Las Cruces, NM, 1981-1983
- Senior Physical Therapist at Deaconess Medical Center, Spokane, WA, 1983-1989
- Physical Therapy Director at Lincoln County Hospital, Davenport, WA, 1989-1990